Wockhardt Hospitals -General instructions for patients and visitors

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GENERAL INSTRUCTIONS - MUMBAI

Family Involvement

family Family members and close friends are encouraged to be a part of the care process, whenever appropriate.

Involvement in care might be something as simple as encouraging the patients to eat or feeding the patient who is not able to eat without help. Involvement might be fluffing a pillow or smoothening the sheets to make the patient more comfortable. Most of all involvement means being with the patient, while nurses are happy to provide such care, patients surrounded by the love of the family members or a close friend reportedly have a significant quicker recovery!

While family and loved ones are encouraged to be involved in the care process, your Consultant doctor at the hospital and the nursing staff must give permissions for them to do so. Permission from the management is also required to be with the patient either before or after normal visiting hours.

In such Special Deluxe & Twin Deluxe rooms only one attendant may stay with the patient. However in the multi bed room no attendant is allowed to stay with the patient in the room. They may use the common waiting area.

Accessibility for people with disabilities:

Parking spaces for people with disabilities are next to the Staff Parking. Barrier-free access for wheelchairs and restrooms are located at the hospital.

Smoking

Wockhardt Hospitals, Mulund Is a No Smoking Area. Patients and their attendants are strictly prohibited from smoking in the hospital premises.

Photographs

Patients and visitors are requested not to take pictures inside the Hospital.

Silence

Silence is essential in a hospital. Visitors and patients are requested to speak softly and avoid unnecessary noise. Patients are advised to keep down the volume on their televisions sets. Patient relatives are advised not to crowd the area outside the patient rooms, Hospital staff are under instruction to take necessary steps to prevent noise and crowding.

Parking

Due to limited space, there may be times when parking is not available in the immediate vicinity of the hospital. Please ensure that vehicles are not parked in no parking areas and that they do not hinder emergency cases from the immediate and quick access to the hospital. Hospital staffs have been instructed not to permit such parking that obstructs, the flow of the hospital vehicles.

Security

Uniformed security guards are on duty 24 hours a day.

Lost & Found

The Security Office maintains a lost and found service. The staff at any desk can call security for you to check on lost items.

Gratuities

It is our aim to provide you with the highest standards of care in all aspects and our employees are pleased to offer you every attention to make your stay as comfortable and pleasant as possible; Individuals are rewarded by knowing that they have helped in your recovery and do not expect to receive tips or gratuities for carrying out their jobs to your satisfaction. Our policy expressly states that staff should not accept gifts or extra payment for services performed and we ask you to assist us in implementing this policy.