Wockhardt
Hospitals, Mulund, its doctors, nurses and entire staff
are committed to providing you with excellent care, both
clinical and personal. In addition it is our policy to respect
your individuality and dignity.
We support your right to know about your health and illness
and also the right to participate in the critical / vital
decisions that affect your well-being.
1.You have the right to receive
the best care medically indicated for your problem regardless
of race, religion, national origin or the source of payment
for your care.
You have the right to prompt life
saving treatment in an emergency without discrimination
on account of economic status or source of payment.
2. You have the right to be
treated respectfully by all employees of Wockhardt Hospitals.
Your individuality will be respected
and differences in cultural and educational background taken
into account. When you have a question you will be listened
to and receive an appropriate and helpful response.
3. You have the right to privacy.
You may expect to talk with your
doctor, nurse or our administration representative in private
and know that the information you give will not be overheard
or be given to others without your permission. In the hospital
when you are in a semi-private room you can expect a sincere
and reasonable attempt to keep all conversation confidential.
When you are examined you are entitled to privacy. If you
are hospitalized, no outsiders may see you without your
permission. Your hospital records are private as well and
no persons or agency beyond those caring for you may be
permitted to see those records except the authorized statutory
bodies.
4. You have the right to seek
and receive all the information necessary for you to understand
your medical condition.
You have the right to know the
name of the doctor who is responsible for your care and
to talk with that doctor and any others who give you care.
You are entitled to know the probable diagnosis, planned
course of treatment and the prognosis for the future. You
have the right to ask your doctor or nurse any question
that concerns you about your health.
5. You have the right to select
your doctor and your treatment.
You have the right to say “yes”
to the recommended treatment. You also have the right to
say “No” to treatment and ask for medical consultation
or a second opinion on your medical condition, if you so
desire.
6. You have the right to leave
the hospital even if your doctor advises against it.
If you decide to leave before the
doctor’s advice, the hospital will not be responsible
for any harm that this may cause you and you will be asked
to sign a “Discharge Against Medical Advice”
Form
7. You have the right to understand
and receive information on the payment of hospital bills
on a day-to-day basis in accordance with the policies of
the hospital.
8. You, your family or your
guardian has the right to tell us when something is wrong
in the delivery of your care.
If you do complain your care will
not be affected in any way. Your feedback is welcome at
all times.
You also have some responsibilities
1. Be honest with us, tell us all
you know about your present illness, your previous hospitalizations
if any and any other matter relating to your health that
will help us treat you better.
2. Please tell us if you do not
understand anything concerning your care or if you are unable
to follow any instructions.
3. Respect the right of other patients
and staff of the hospital. Please ensure that your visitors
are considerate of other patients particularly with regards
to noise and observe the “visiting hours” schedule
of the hospital.
4. Observe the “No smoking”
and other rules of the hospital
5. You have a responsibility to
follow the treatment plan established by your physician,
nurse and the healthcare professionals.
